Jordan Post was established in 1921 and commenced its operations as a public post operator of the Hashemite Kingdom of Jordan in 2002. It is currently a member of the Universal Postal Union; the benchmark for postal services.
Jordan Post enjoys a wide network covering all the Kingdom’s governorates via 276 post offices. It also possesses a distribution and transportation fleet of 120 vehicle of various sizes designated to meet customer needs and requirements.
Jordan Post provides all types of postal, financial, and electronic service as follows:
- Basic postal services such as ordinary mail, registered mail, and parcels and mail boxes, which are provided in a modern fashion using up to date technology, in addition to express mail, hybrid mail and mail shot. We also provide customers item tracking system via Jordan Post website and all inquiries and complaints are received via the call center.
- Financial services such as internal and external transfers, utility bills collection (water, electricity phone), and payment of national aid provisions.
- Other services such as the renewal of passports and vehicle licenses, admission of universities applications and royal scholarships, service of court notices under an agreement with the Ministry of Justice, service of Sharia notices under an agreement with the Supreme Judge Department. Jordan Post also provides mail pouch service for companies, banks and government agencies under prior agreements.
- Electronic services such as:
- E-fawateercom in cooperation with Central Bank
- Credit cards services (Master and Visa)
- E-government service
- Payment via mobile (e-wallet) in cooperation with e- payment companies such as Mahfazti and Zain Cash.
The following is a brief explanation for each postal service provided by Jordan Post:
Basic Postal Services:
- Ordinary mail: a service through which all letter-sized mails are sent via post offices throughout the Kingdom in return of a fee.
- Registered mail: it refers to registered items including bills, postcards, documents, leaflets, and magazines. It is a service provided by post offices in exchange of a fee, in return of which the customer receives a receipt with a barcode that starts with the letter R to track or inquire about the item.
- Parcels: a service provided by all post offices allowing customers, whether individuals or businesses, to send their items such as gifts, equipment, and electronic devices, everywhere in the Kingdom and worldwide and track them.
- Mail boxes: they are postal mail boxes available in all main and secondary post offices as well as postal agencies. They are available for individuals, government agencies, corporations, and companies to receive addressed mail directed to their boxes.
They are three types of mail boxes:
- Individual boxes: they are available for individuals to receive addressed mail to their boxes.
- Business boxes: they are available for businesses to receive addressed mail to their boxes
- Corporations, banks and government agencies boxes: they are available for corporations, banks and government agencies to receive addressed mail to their boxes.
The following are the main instructions (in accordance with private mail boxes regulation of 1997)
- Subscription or renewal of a mail box shall be for year. If the application for subscription is submitted at any time during the year, the subscription shall be for one year.
- Jordan Post has the right to accept or reject the subscription or renewal for a period not exceeding 5 years. The stipulated fees for the entire period shall be paid upon approval, provided that the subscriber pays any increase that may arise during the said period.
- Annual subscription fee shall be paid till the end of December of the calendar year. Two months grace period shall granted to renew the subscription, and it such case the subscriber shall pay the subscription fee in addition to 50% of the annual subscription fee.
- If the subscriber fails to renew after the elapse of the grace period stipulated for in paragraph (b), the subscription shall be canceled.
- The subscriber may cancel the subscription by means of a written request submitted to Jordan Post. The subscriber has no right to a refund of any collected fees.
- Subscription is deemed personal and shall not be assigned to any third party, with the exception partners according to legal documents dully authenticated.
Express Mail: is a special mailing service for the transfer and delivery of parcels, letters, audio tapes, CDs, medical and industrial samples and everything that can be transferred legally, in a manner faster than the ordinary mail, and in exchange of a higher charge also.
Express mail companies are able to provide express mail service at both local and international levels.
Most express mail companies can ship high-tonnage items between countries, but the tariffs may vary according to countries based on weight increase, the expenses of the competent authorities who analyze the medical and food materials, the type of delivery service, customs duties, etc.
Hybrid Mail: is a service based on receiving information from customers electronically, printing it quickly by means of designated devices, and packing the items with the possibility of adding marketing materials to the envelope, to be delivered the next day to the required addresses.
Hybrid mail center is equipped with highly developed printing, packaging and sorting devices designed to handle massive amounts of mail in record time and capable of adding and packaging marketing publications with postal items, which gives additional value and an important advantage to customers. The service (of printing, packing and distributing) is provided to public and private companies, institutions and banks in accordance with the highest quality standards.
Mail shot: Any promotional or advertising material for a public product or service in a printed form (leaflet, booklet, brochure) or an electronic form (CD – disks), which the company or organization wishes to distribute to a specific or general audience, with or without an envelope that is compatible with the nature of the content, easily reveals its content, and in accordance with the general rules of postal materials acceptance.
Postal Financial service
Internal and external transfers
It is a financial service to transfer money sent by one person to another using a postage document. Jordan Post issues and disburses regular and wire internal postal transfers in all postal offices in the Kingdom. The minimum amount of a transfer is JOD 5 and the maximum amount is JOD 200. This service is provided in exchange of 1% the value of the transfer.
External transfers are exchanged with a number of countries, with which exchange agreements are signed in that regard. Such transfers are provided in exchange of 2% of the value of the transfer, and the maximum amount of the transfer is determined according to the agreement signed with the respective country.
Jordan Post collects bills on behalf of Jordan Telecom, Jordan Water Company, and Jordan Electricity Power Company as follows:
Phone bills collections:
Post offices throughout the Kingdom electronically collect the bills of landlines and mobile phones (Zain, Orange and Umnia) free of charge.
Jordan Post collects electricity bills in accordance with the agreement signed with Northern Electricity Distribution Company, Jordan Electricity Power Company and Southern Electricity Company. Post offices collect bill free of charge, except for Southern Electricity Company, for which it charges 100 fils for every bill.
In agreement with Jordan Water Company, Jordan Post collects water bills free of charge, except for the southern governorates for which it charges 100 fils for every bill.
Payment of national aid provisions
National aid provisions are distributed to beneficiaries through post offices spread throughout the Kingdom in accordance with statements issued by the National Aid Fund. The provisions are delivered directly to the beneficiaries after verifying their national ID cards and national aid cards issued by the National Aid Fund.
Post office employee registers the amount of aid on the national aid card. If the beneficiary is incapacitated, the aid shall be delivered to his/ her agent under a notarized special power of attorney, or to the guardians of minor beneficiaries under legal guardianship letter. Such power of attorneys or letters shall be approved by an official letter issued by the general director of the National Aid Fund or his/ her deputy. The payment of national aid provisions is free of charge.
Jordan Post serves judicial documents (notices) to the concerned persons and entities at the request of the plaintiff or his/ her agent in all the governorates of the Kingdom. Such delivery is performed with utmost care and accuracy through vehicles equipped with communication tools and by experienced and competent staff. Such agreement will contribute to expediting the legal proceedings and decreasing the number of notices returned or non-delivered. Moreover, it provides a speed of communication between the different governorates of the Kingdom, which is reflected in the proper functioning of the justice system.
Jordan Post, under an agreement with the Supreme Judge Department, serves notices (judicial documents) issued by the Supreme Judge Department, Sharia Courts, Sharia Public Persecution, Mediation and Family Reconciliation Offices to the concerned persons at the request of the plaintiff.
Jordan Post provides mail pouch service to companies, banks and government agencies under a special agreement regardless of the size of the institution. We have a transportation fleet and competent staff to provide such service in all governorates. The agreement includes the following:
- Receive and deliver the pouch with 24 hours maximum.
- Determine the location of receipt and delivery as per the customer request.
- The maximum weight of the pouch is 20 kg, taking into consideration that several pouches can be received in a single trip.
Customs Functions in Jordan Post
Customs functions in International Exchange Center/Jordan Post are concerned with customs inspection of incoming parcels, valuable packages, or parcels of commercial quantities and producing a customs specification by transferring such parcels to customs clearance companies based on the value of bills from the country of origin or based on estimated appraisal in order to charge a percentage of the value of the parcels, whether they are mobile phones, electronic devices, clothes , cosmetics, or others. Some parcels are referred to the concerned agency if necessary for security purposes or to protect lives by implementing the one- stop- shop plan to facilitate the procedures of receiving the parcels.
The following are the agencies concerned with parcels and the nature of their functions:
Military security: Capital customs center refer suspicious parcels to military security unit for security purposes. Such parcels include, without limitations, wireless devices, cameras, binoculars, etc.
Food and Drugs Administration: Capital customs center refer parcels containing medical materials to Food and Drugs Administration representative. Such materials include food supplements, vitamins, cosmetics, herbals, medical supplies, etc.
Jordan Standards and Meteorology Organization: Capital customs center refer parcels Jordan Standards and Meteorology Organization representative in accordance with the technical rules of Jordanian specifications to be inspected in terms of the country of origin, trademarks (non-counterfeited brands) and precious metals such as gold and silver and instrumentation such as thermometer, sphygmomanometer, Distance Measuring Equipment, and electronic devices such as taxi meters and others.
Media Commission (Visual, Audio, Press and Publication): Capital customs center refer to the Media Commission representative all publications such as books, magazines, novels, and CDs that violate the public morals or contain information that endanger the society. Moreover, all copies of the Holy Quran are referred to Ministry of Awqaf, Islamic Affairs and Holy Places for editing.
Procedures of accepting and packing mailing items
Mailing items are accepted and packed according to their types as per the following conditions and procedures:
Ordinary mailing item: It is accepted, whether sealed or not. The name and address of the sender and recipient should be written in the language of the country of origin, and its postage is paid either by a post stamp or a stamping machine and then posted in the mail box. Ordinary mailing item cannot be tracked.
Registered mailing item: It should be sealed to be accepted. The name and address of the sender and recipient should be written in the language of the country of origin or in English language, provided it is not initialed. After its postage and the additional registration fees are paid, a dispatch note, stating the registrar number and name of office, is placed thereon. The sender receives a receipt containing the registrar number for inquiry purposes.
Postage card: It is accepted without envelope. The right half is designated for the address in the language of the country of origin or in English language. Postage stamps are placed on the top right corner. The sender may write whatever he/ she wants on the back or the left half of the postage card.
Publications: They include newspapers, books, magazines, brochures, whether periodical or regular. The maximum weight of publications is 7 kg. In order to be accepted, it should be packed in solid or paperboard containers to protect the content, provided that such containers easily reveal the content. No letter or documents of personal correspondence nature should be placed therein. Publications postage is paid, but they may not be tracked unless they registered.
Small Packages: In order to be accepted, the phrase “small packages” should be written clearly thereon in the language of origin. The envelope should display the name and address of the sender. The content of small packages should be placed in bags, boxes or solid containers to protect the content, and can be easily opened and closed again to inspect the content. The maximum weight for outgoing small packages is 2 kg; while the maximum weight for internal small packages is 30 kg. The sender shall fill the green note (form CN22) that describes the content, value and weight of small packages. This note is fixed on the envelope of the small package. A manifest may be placed in the package. Packages cannot be tracked unless they are registered.
Blind People Literature
Such literature is written in Braille sign language and shall be exempted of postage, except for the additional fees of air shipping. The maximum weight for such items is 7 kg. In order to be accepted, they should be packed in containers that protect the content, and can be easily opened and closed again to inspect the content. They should be placed in unsealed envelopes within a solid or paperboard containers.
According to the country of origin, parcels are divided into internal and external parcels. They are subject to the same conditions; however, internal parcels are not referred to the customs officer. In order to accept parcel, the following conditions must be met:
- The parcel should be opened when referred to the customs officer to examine the contents, ensure it is not in violation of any conditions, and ensure that it does not contain any prohibited materials.
- Customers are required to clearly write the names, addresses, and phone numbers of the sender and the recipient in the language of the country of origin on the envelope of the item enclosed with the dispatch note stating the details of the parcel in terms of weight, content, postage rates, and distribution and return terms. The postage is paid and the sender receives a receipt.
- The customer shall fill the customs manifest according to the actual content, weight and value of the parcel.
- The customer should pack the parcel in a container suitable to its weight, size and content. If the parcel contains fragile items, the word “Fragile” should be written on the envelope in both Arabic and English languages.
- The parcel can be packed in paper, cloth or paperboard box.
- Jordan Post shall have the right to collect new postage for internal parcels whose destination address within the Kingdom has changed and internal parcels that are not delivered and returned to the sender as per the internal postage tariff.
- The sender has the right to request the return of the parcel or to change the address in return of a fee. The sender shall pay all fees and charges in case of parcel return, unless he/she states, in the designated place in the dispatch note, that he/she does not want the parcel to be returned.
- The sender has the right to inquire about the parcel within 6 months as of the date pf posting. He/ she shall have the right to claim for compensations if the parcel in not delivered as per the provision of the Universal Postal Union’s convention.
- Express mailing item
This service is characterized by speed of acceptance of the item from the sender and processing and transferring the same as soon as possible to be delivered to the recipient immediately after arrival to the country of origin. It is a safe, secured and fast service. Items are delivered within 3-4 business days.
In order to accept, express mailing items, the following conditions must be met:
- The sender must place the required items in a clean and solid container that is suitable to the nature of content and can be easily sealed without the need of adhesives. If the express mailing is a parcel, it should be sealed before the competent employee to enable the employee to examine its content.
- The sender should pay postage of express mailing policy. The policy should contain the following information in the language of the country of origin or in English language:
- Sender’s address and phone number
- Recipient’s address and phone number
- Parcel weight
- Parcel barcode for inquiry purposes
- Parcel content
List of mailing conditions and prohibitions
- Drugs and substances that have a psychological effect
- Explosive or flammable substances, or other hazardous and radioactive materials
- Materials that are offensive to public morals and ethics
- Live animals
- Substances that are prohibited to be imported and circulated in the country of origin.
- Materials that are, in their nature or because of their packaging, dangerous to users, or may contaminate or damage other materials.
- Coins, bank notes, cash money, bearer bonds, traveler’s cheques, platinum, gold or silver, whether such metals are worked or not, and precious stones and valuable items
- Placing documents of personal correspondence nature between the sender and recipient in parcels.
Conditions to Accept Letters
- The letter should be free of any distortion.
- The letter should be intact and not torn.
- The letter should have no adhesive tape.
- The letter should have no visible adhesives.
- The addresses and phone numbers of the sender and recipient are clearly and legibly written on the envelope or letter.
- The letter is free of any circulated coins or valuable items.
- The address is written using a blue or black ballpoint pen.
Remarks on Conditions and Prohibitions
- Incoming items containing medicines: These medicines must be registered and circulated locally, and accompanied by a prescription or any document indicating their specifications or components. Otherwise, such medicines will be referred to the competent authorities to decide whether to permit their circulation or not.
- If prohibited materials are found in items, they are not returned to the sender nor delivered to the recipient; and the authorities at the country of origin are notified of the same.
- The employee shall put X mark in this space if prohibited materials are found or the mailing conditions are not met.